Frequently Asked Questions
Everything you need to know about our sustainable fashion and earth-friendly practices.
What materials are used in ROOT and SOIL garments?
We prioritize the planet by using 100% organic cotton, hemp, and Tencel. All our dyes are plant-based and free from toxic chemicals, ensuring your clothes are as gentle on your skin as they are on the earth.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How should I care for my organic fabric clothing?
To extend the life of your garments and save energy, we recommend washing in cold water with eco-friendly detergent and hanging to dry. Avoid bleach and high-heat tumble drying.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our support team for personalized advice.